Healthcare
Clinic Scheduling System
A multi-clinic appointment and patient management platform used by a network of 12 private clinics with over 500 doctors and 15,000 monthly appointments.
67%
Reduction in no-show rate
4.3x
Increase in online bookings
80%
Staff phone hours reduced
4.8/5
Patient satisfaction score
The Problem
A growing private clinic network was losing patients to competitors due to a broken booking experience. Patients had to call during business hours, wait on hold, and often found no available slots. No-show rates were 35%. Staff spent 60% of their day on the phone.
Our Solution
Mocklio built a full-stack scheduling platform with online booking, automated SMS and email reminders, patient portals, waitlist management, and an admin dashboard for clinic managers.
Key Features
Online self-scheduling with real-time availability
Automated appointment reminders (SMS + email)
Patient portal with history and document upload
Waitlist management and automatic backfill
Multi-location scheduling dashboard
Telemedicine video consultation integration
Insurance verification workflow
Analytics on no-shows, revenue, and utilization
Technologies Used
Next.jsTypeScriptPrismaPostgreSQLTwilioStripeWebRTC